Saturday morning we woke up to find that our cable, internet, and telephone service was out. This sounds like no big deal. Ok. Let me rephrase that. This sounds like no big deal to those people who live in another part of the country or world where on Saturdays, in the fall, you do something other than watch football. I guess they play soccer? garden? um..weave baskets? I have no idea...What color is the sky in that world, I wonder? But here in the south---by golly---if it is a Saturday you best have some cable TV!!!!!!
Which is what I tried to explain to various comcast representatives that spoke with various different accents. When they didn't seem panicked after hearing my problem, I would (quite bluntly) say, "Wait a minute. Where are you? After their hesitant response I would say emphatically---WELL- I am in the SOUTH and Alabama and Georgia are playing today, and not each other--because then I wouldn't be acting half as nice as I am now. However, even though I know Alabama will beat Kentucky profusely---we pay money each month so WE CAN WATCH IT."
These people are pros. They know I can't find them. So, they are very calm when they tell me over and over again how they can't get a tech out until Monday. And not just Monday....they have the nerve to tell me my problem won't even be handled first thing!! I get the time slot of 2-5......
In the midst of all this, it did not fail to resonate with me that I kept saying to the reps., "You mean to tell me that I have to go 3 days disconnected from the rest of the world?"
Disconnected to me, I guess means:
1. talking to my husband
2. watching my 2 girls cheer at a pee wee football game where,
3. I talked to several friends and
4. talked at length with my sister in law
5. went to a good friends' daughters' bday party
6. talked to people on my cell phone
7. hung out with a couple that we have fun with, at their house, while our kids played outside
8. went to church and saw at least 100 people
9. went to my mother in laws and celebrated a family birthday and
10 watched a movie we rented at blockbuster.
If those comcast workers could have seen me---they would have felt so sorry for me....all alone...and disconnected.
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4 comments:
Sounds like you had a nice weekend, but missing your team's game can out a hamper on anything. I'm really sorry to hear about your service woes and I'd be happy to share the feedback with leaders in your area and find out why we were not able to correct the problem sooner. Our customers are our top priority and we want to make sure that is communcated in our actions and speech each time we interact with you.
Best,
Detreon Roberts
Comcast National Customer Operations
we_can_help@cable.comcast.com
That's the funniest thing I've seen in a long time.
Can you post something about AT&T soon? I'm hoping that they have a response, too.
D-
Thank you for your response! I have to add that when the tech finally got here, he was very nice and helpful. (which has been the case EVERY time someone has come out to our house) The telephone reps. were nice and polite---they just wouldn't tell me what I wanted to hear, which made me want to stomp my feet and cry like a baby. :)
Joni-
I am not sure about ATT. Have you seen how many times I have blogged about my woes with Wal-Mart? And nothing....silence.....crickets......
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